As part of a larger project aimed at improving overall service to the Stanford community, ITSS' Client Support Group is developing a new "self-help" web site to provide users with a one-stop shop for help with common (and not so common) computing questions and problems.
The new self-help site will be tied directly to the HelpSU page where users submit online requests for technology assistance. The site will provide a clearinghouse of information on a host of computing and communications topics, organized under the following categories:
- Internet Access Services
- SUNet ID, Email, and Mailing Lists
- Software
- Computing Survival Guide
- Phones & Cable TV
- Other Resources
In addition to quick access to all of the above information, the site will ultimately provide up-to-date information about current or planned future system outages; links to commonly used online tools and applications; quick tidbits on the latest news in IT at Stanford; and a listing of the current "Top 10 Issues at the Stanford IT Help Desk".
A first iteration of the site is currently being piloted internally within ITSS. The site will be made available to the entire Stanford community sometime in the spring, and improvements will be implemented over time after the initial release. The ultimate goal is to provide an easy-to-use resource that will enable users to quickly get the information they need to support their use of technology at Stanford.
Look for more information about the new site in Spring Quarter.
