As the Stanford community becomes more and more savvy about using technical resources, ITSS has answered the call to build a Self-Service Website to help you gain technical information quickly and easily without having to wait for on-site or phone assistance:
The new site contains links to answers for some of the most commonly asked questions about computing and related services at Stanford. The easy-to-use site contains six self-help menus, where you will find links to information about connecting to the Internet, wireless access, getting a SUNet ID or changing a password, purchasing a computer or obtaining software, signing up for phone service, computer security, and more. You'll also find links to information about some of the most commonly used online applications at Stanford, such as Axess, Oracle, and Kronos.
Consult the Top Ten Help Issues page, updated monthly. Chances are good that you may just find the answer to that question that everyone has been asking. And if you have a question about a service outage, be sure to check both the Hot News and the Scheduled Outages sections.
To take advantage of this convenient resource, you are invited to visit http://ithelp.stanford.edu/.
