DocXpress - Improved Interlibrary Loan and Document Delivery at Lane Medical Library
by Pam Murnane
Lane Medical Library implemented ILLiad software this year to manage Interlibrary Loan and Pull & Copy (Document Delivery) as one integrated service: DocXpress.
Users create a user name and password during the initial use of the service. Thereafter, they can track the progress of each request, view history of all requests, and retrieve articles online for up to two weeks after the transaction is complete.
When making requests through PubMed and FindIt @ Stanford, request forms are pre-populated with article information, simplifying requests to just a few clicks.
Work flow for Lane staff is also streamlined as many manual processes are now automated, thus providing a faster and more accurate services to users.
See DocXpress at:
