From survey responses, help desk feedback, and day-to-day conversations, the Information Technology Services department has found that Stanford needs a "one-stop-shopping" location on the Web where you can learn about, order, and get support for all of the available products and services.
In January, IT Services took a major step toward meeting those expectations by launching a new Web site that provides quicker access to support and documentation:
http://it-services.stanford.edu/
The project involved reformatting -- and, in many cases, updating -- hundreds of Web pages about its products and services, in order to present a more coherent and distinguishable presence on the Stanford Web. Like the HelpSU reformat and IT Self-Help site launch that came before, the new IT Services pages adopt the look of Stanford's main Web pages. New with this site, however, is a top navigation bar that makes it easier to browse across IT Services' available offerings. See also IT Help Web Site Offers Quick Assistance in this issue.
As much of an improvement as this new Web site is meant to be, it is still mostly a collection of separate sites maintained manually by IT Services product managers, documentation specialists, and technical staff. Moving forward, the department will work to further consolidate and automate components of its Web site in an effort to provide real-time interaction for such activities as service ordering, account management, and system status notification.
