Stanford Bookstore Computer Department: What's New for Fall and Frequently Asked Questions
by Joel Oakley and Shelley Hughes
How can I find out about your latest prices and inventory?
Check out our Web site at http://bookstorecomputers.stanford.edu/. The Computer Department is located on the second floor of the Stanford Bookstore. The price lists on our Web site are updated daily and reflect current inventory. Also, we now have a shopping cart on our Web site that accepts online orders.
Who is eligible to buy computers at the Stanford Bookstore?
We sell computers to the Stanford community. Stanford students, faculty, and staff are all eligible to take advantage of our education discounts. Visiting scholars, Continuing Studies students, and Stanford conference and camp attendees are also eligible. Of course, Medical Center staff and SLAC employees are also always welcome to buy hardware.
Who is eligible to buy software at the Stanford Bookstore?
Our software is available for purchase to people who have a current academic ID. Software licenses for certain Microsoft and Adobe products are now available at a discounted price.
What forms of payment do you accept?
Most credit cards, debit cards, AMEX, Discover, cash, or checks are accepted.
How about payment for departmental purchases?
Campus departments must use an online Standard Purchase Requisition form, which should be forwarded to Procurement. Departmental orders totaling less than $2500 (including tax) can be purchased with a Stanford Purchasing Card (VISA/MasterCard) or Rapid Purchase Order (RPO), which can be faxed (650-325-3476), or brought into the store and used like cash.
Do I get a faculty, staff, or student discount?
As a member of the Stanford community, you are welcome to buy our merchandise at our academic prices, as marked.
What brands of computers do you sell?
Apple, Lenovo, Sony, and Dell.
What are the benefits of buying computer hardware and software at the Stanford Bookstore?
Our prices are often academic or less; we usually have the lowest price available for Apple, Lenovo, Sony, and Dell computers. We are conveniently located, we carry a large inventory of products, we are often able to replace new units that are defective, we have in-house repair for Apple computers, and we offer frequent deals on recently discontinued merchandise. Also, we have seasonal promotional offers, especially during the back to school time frame and the winter holiday period.
What kinds of accessories, peripherals, and other items do you sell?
We have an assortment of items including computer sleeves, carrying cases, iPod accessories, computer mice, keyboards, mousepads, hard drives, surge protectors, routers, hubs, ethernet cables, video adaptors, monitors, power supplies, batteries, media, flash drives, web cams, microphones, headsets, speakers, ink, toner cartridges, printing paper, PDAs, digital cameras, cell phones, video games, cleaning supplies, and gift cards. And we usually get shipments of new items twice a day.
Can I order a computer with different specifications than those listed on your price list?
Yes, please talk with any computer sales associate for a quote and delivery time estimate on your "built-to-order" computer.
If you don't have an item in your store, can you still get it for me?
We can often accommodate special orders. Please let a sales associate know what you are interested in and they will check on availability, price, and arrival time.
Do I have to purchase AppleCare at the same time that I purchase the computer?
No, you have one year from the purchase date to purchase AppleCare.
What is the advantage of purchasing AppleCare with my computer?
With AppleCare, you will be eligible for 3 years of telephone support. If one of your computer parts fails, AppleCare will cover the parts and labor costs of the repair. If you have a desktop computer (iMac, Mac Pro), Apple will visit your home or office for the repair, if necessary. AppleCare provides international coverage.
Where can I go to have my computer insured against theft and accidental damage?
This company offers computer insurance to Stanford students: http://www.safeware.com/stanford/
Do you ship computers?
Yes, we can ship merchandise to locations in the US. For the protection of the merchandise, all shipments are insured and usually shipped via FedEx 2nd day air with signature required. Sales tax will be based on the shipping location. Please talk with a sales associate if you need a quote for shipping costs.
Can I get my iPod engraved?
Yes, we are happy to provide this service at no extra charge. The engraving process usually takes about one week.
Can I return my computer?
Once you've opened it, we'd like you to keep it. If it is defective during the first 7 days of your ownership and the manufacturer confirms the defect, you can exchange your computer for a new one. We require your original receipt and box and packing materials to facilitate the exchange. See http://bookstorecomputers.stanford.edu/ for our full return policy.
Can I return my software?
Once you've opened it, we'd like you to keep it. If it is defective within the first 30 days after your purchase, you may exchange it for the same title and platform. See http://bookstorecomputers.stanford.edu/ for our full return policy.
Do you offer computer repairs?
Our computer service department is an Apple authorized service center. We perform warranty and non-warranty repairs on all Apple products. We facilitate PC repairs through Computer Care (www.computercare.net). We can perform backups and data transfers and we sell memory and internal hard drives for most computers. We are open Monday through Friday from 8 a.m. until 5:30 p.m. We can be contacted by calling 650-329-1217, x338.
Can I buy my computer on an installment plan?
We do not offer financing. Many customers take out a computer loan from the Stanford Credit Union to finance their purchase.
How can I find out about your latest prices and inventory?
Check our Web site at http://bookstorecomputers.stanford.edu/
When are you open?
Normal store hours are:
Monday through Thursday, 8am - 8pm
Friday, 8am - 7pm
Saturday, 9am - 6pm_Sunday, 11am - 6pm
Service center hours are:
Monday through Friday, 8am - 5:30pm
Where are you located?
You can find us on campus on the second floor of the Stanford Bookstore, next to the Post Office at:
519 Lasuen Mall, Stanford, CA 94305
What are Your Phone and Fax Numbers?
Phone: 650-329-1217, x456
Fax: 650-325-3476
